Solera Holdings, Inc. (“Solera”) understands and respects our users’ need for privacy. This Privacy Policy (“Policy”) describes the types of information we collect, the purposes for which it is used, and the choices you have with respect to its use.

This Privacy Policy applies to the Solera Digital Garage (“Digital Garage”) mobile application, and websites. This includes, but is not limited to, our marketing website www.digitalgarage.me, Digital Garage User Portal website www.users.digitalgarage.me (“User Portal”), and the Digital Garage Partner Portal website www.partners.digitalgarage.me (“Partner Portal”), (collectively “Services”). This Privacy Policy also applies to the websites of R3PI (www.r3pi.io).

We encourage you to read this Policy in full to understand our privacy practices before using our Services.

About Digital Garage

Digital Garage is an integrated software platform that connects motorists and their vehicles to various transactions throughout the automotive ownership lifecycle. Our digitally connected ecosystem helps drivers manage buying, maintaining, and selling vehicles from their mobile devices through our mobile application. Vehicle owners may also choose to plug a third-party device (or “Dongle”) into their On-Board Diagnostic port (“OBD-II) to collect or share information about their vehicle with our mobile app, which helps us provide our Services. For additional information about our Services, check out http://www.digitalgarage.me.

Information We Collect

We collect the following information through your use of our Services and otherwise with your consent. We also collect your information from our subsidiaries, partners, service providers, and other third party sources. These third-party sources include, for example, your automotive dealerships, vehicle manufacturers, insurance companies, and companies that supply the Dongles that you may choose to plug into your vehicles.

The types of information that we collect include:

  • Information about you and your Digital Garage account

    Name, address, telephone number, email address, date of birth and/or age, occupation information such as organization name and job title, demographic information, gender, region, and driver’s license. You provide this information to us directly during the Digital Garage account subscription or registration process, when using our User Portal, or we may obtain it from other third parties.

  • Vehicle and insurance information

    Insurer, vehicle identification number, vehicle registration expiration, license plate number, engine type, color, mileage, trim level, vehicle health, services performed, and appointment information. You provide this information to us directly when using our Services or we obtain it from other third parties.

  • Driver behavioral information

    When you install a Dongle and use it in with our Services, we collect information about how you drive the vehicle. This includes, but is not limited to, vehicle speeds (including maximum and average speed), acceleration and breaking metrics, engine start/stop and idle times, fuel level, battery voltage, collision notifications and assessments, diagnostics and other codes as reported by the vehicle from the OBD-II standard.

  • Geolocation information

    When you install a Dongle and use it with our Services, and when you install and use our mobile application, we use GPS (or other similar technology) data to collect the precise geographic location of your vehicle. We collect location information to determine vehicle trips (e.g., where the car drives over time), date/time, and other information that can be derived from this data (e.g., average speed). We also collect and use GPS data to determine traffic conditions and estimated drive time.

  • Device information

    IP address, device type, operating system, phone carrier, push notification tokens and unique device identifiers such as your user name and password. We collect this information automatically when you use our Services.

  • Browsing information

    Browser type, navigation history, usage details, such as time, frequency, and use pattern, and clickstream behavior from actions you take and features that you use on your devices. We collect this information automatically when you use our Services.

  • Marketing preference and other information

    Information you provide when creating personal profile, contacting us, or submitting images, feedback, or newsletter subscription forms through our Services. We also collect this type of information when you interact with your dealership and other third parties through our Services.

  • Social media sponsored activities or offerings

    Information provided by social media sites, when you choose to participate in social media-sponsored activities and offerings we provide via social media plug-ins on our website and/or mobile application. We may also collect certain information from social media sites when you log in to your Digital Garage account using a social media service or similar tool.

To learn about your information collection choices and to opt-out of data collection, see the “Your Choices” section below.

How We Use Information

We use collected information to:

  • Personalize our Services

    We use your information to provide you with personalized Services content based on your user preferences. We may also use framing and/or masking techniques to serve you content from our partners while preserving the look and feel of our Services.

  • Communicate with you

    We may contact you to respond to your inquiries, requests, and/or send important notices either via email, push notifications, in-app notification, and/or text message. This includes, for example, asking permission to track your location, sending push notifications to schedule a maintenance, repair appointment, reminding you about your vehicle health and status, providing you with customer support, or updates about events, promotions, and other services. Our partners also use the Partner Portal to communicate with Digital Garage users. See “Your Choices” below to learn how to manage your communication preferences.

  • Provide and Improve our Services

    We use collected information to provide and analyze how you use our Services, develop new products and services, and improve functionality, quality, and user experience.

  • Conduct surveys and research

    We request certain information from users who participate in our online surveys and research. Participation is voluntary and users have a choice whether to disclose this information. We use a third-party service provider to conduct these surveys and research. We share aggregate, anonymized data about you obtained through a survey and research with other third parties.

  • Marketing and advertising

    We use your collected information to market our products and services. We also combine personal information collected on our website and mobile application with other information we otherwise collect online or offline about users to better tailor marketing or website content, including to measure the effectiveness of our advertising, or for other purposes, such as internal research.

Use of Cookies and Other Tracking Technologies

We use common information-gathering tools, such as cookies and other tracking technologies, to collect your personal and other information as you navigate our Services. Cookies help make interactions with our Services easier and faster for our users. We also use cookies and tracking technologies to analyze trends, remember user settings, administer our Services, and track user movements around our Services. We receive reports based on the use of these technologies on an individual and aggregated basis.

  • Types of cookies used

    We use session-based and persistent-based cookies. Session cookies exist only during one session. They disappear from your mobile device when you close your browser, mobile application, or turn off your device. Persistent cookies remain on your device after you close your browser or turn off your device.

  • Google Analytics and other analytical tools

    We use Google Analytics, Mixpanel, and other analytical tools to measure how you interact with our website to improve your user experience. To learn more about Google Analytics privacy practices and opt-out mechanisms,  click here. To learn more about Mixpanel privacy practices and opt-out mechanisms,  click here.

  • How to manage cookies

    You can control the use of cookies at the individual browser level. If you reject or delete cookies, you can still use our Services, but your ability to use some features or areas of our Services may be limited. Please note that some features and tools on our Services may also be impaired if you block all cookies.

    Each browser provides different mechanisms for managing cookies. Look at your browser’s help menu to determine the best way to modify your browser’s cookie storage. For more information about how to control or delete cookies, we recommend visiting www.aboutcookies.org.

  • Other tracking technologies used

    We store certain information in server logs, including IP address and device information. We also collect and store information locally on your device using local storage objects.

  • “Do-Not-Track” Technologies

    We do not respond to web browser “Do-Not-Track” signals.

How We Share Information

We share information about you and your vehicle(s) with third-parties only in the manner described below:

  • Consent provided

    We share certain information with other third-parties only when we have your consent to do so. For examples, we will always obtain your consent before sharing GPS data, acceleration and breaking habit information, information for marketing purposes, or sharing with unaffiliated third parties for their own use. We will also always obtain consent before collecting information about you from social media sites.

  • External processing

    We provide your information to other third-parties to help us with our business activities, products, and services. These companies are authorized to use your information only as necessary to provide these services or perform them on our behalf.

  • Mergers and acquisitions

    If we are involved in a change of control transaction such as a merger, acquisition, or sale of all or a portion of our assets, we will provide you with notice prior to transferring your personal information to the new entity. Notice will be provided directly through our Services.

  • Legal purposes

    We disclose your information when we believe that disclosure is (1) reasonably necessary to comply with any applicable law, regulation, subpoena, legal process or enforceable governmental request; (2) necessary to enforce the provisions of the Policy; (3) required to enforce our Terms of Service, including investigation of potential violations; or (4) necessary to protect against harm to the rights, property, or safety of Solera, our users, or the public as required or permitted by law.

Your Choices

Where appropriate or legally required, we will describe how we use personal information collected, so you can make choices about how your data is used. You can notify us of your preferences during the information collection process, and change your selection at any time by contacting us directly.

  • Location

    We collect your geographic location when you use our Services. You can restrict our access to and collection of your location information by disabling location-sharing on your device, located in your Digital Garage account settings or in your device (e.g., mobile phone) settings.

  • Newsletter and marketing emails

    You can choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or by using the email address listed in the  Contact Us section below.

  • Push notifications

    You can opt-out of receiving push notifications through your device settings. Please note that opting-out of receiving push notifications may impact our Services functionality.

  • Mobile application information

    You can stop Solera from collecting information through the Digital Garage mobile app by uninstalling the mobile app. You may use the standard uninstall processes available on your mobile device or via the mobile application marketplace or network. You can also contact us to deactivate your account using the email address listed in the Contact Us   section below.

  • Third party device (dongle) removal

    You can also stop Solera from collecting your information by physically removing the dongle from your vehicle if installed. You can also use the mobile application to disconnect or unpair the dongle from your account.

Access

You can access, review, correct, update, or remove your personal information by accessing your Digital Garage user account. You can also contact us using the email address listed in the Contact Us section below. We will respond to your request within 30 days.

Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect information from children under the age of 13.

Retention

We retain your information for as long as necessary to comply with our legal obligations, resolve disputes, enforce our rights, or as reasonably necessary for business purposes. Where appropriate or legally required, we retain your information on our servers even after deletion or termination of your user account. Where required, we anonymize information we collect when we no longer need it for the uses described above.

Security Safeguards

We use reasonable and appropriate physical, technical, and administrative safeguards to protect your information from unauthorized use, access, loss, misuse, alteration, or destruction. We also require that third party service providers acting on our behalf or with whom we share your information also provide such security measures in accordance with industry standards.

Notwithstanding our security safeguards, it is impossible to guarantee 100% security in all situations. If you have any questions about security of our Services, please contact us using the email address listed in Contact Us   section below.

Changes to this Privacy Policy

We periodically update this Policy to describe new features, products, or services, and how those changes affect our use of your information. If we make material changes to this Privacy Policy, we will provide notification through our services and/or notify you directly. We encourage you to review this Policy for updates each time you use our Services.

Third Party Services, Applications, and Websites

Certain third party services, websites, or applications you use, or navigate to from our Services may have separate user terms and privacy policies that are independent of this Policy. This includes, for example, automotive dealership websites owned and operated by our customers or partners. We are not responsible for the privacy practices of these third-party services or applications. We recommend carefully reviewing the user terms and privacy statement of each third-party service, website, and/or application prior to use.

Contact Us

If you have questions about this Policy or our information handling practices, please contact us at support-dg@solera.com. You can also submit your questions through the Contact Us or Feedback Forms.